Terms and Conditions of Sale
Applicable to purchases made through hairandbeauty.se
1. Introduction
These Terms and Conditions ("Terms") govern the relationship between Indian Food House AB (559220-2799) ("we", "us", "our", or the "Company") and you as a customer when purchasing products through www.hairandbeauty.se (the "Website").
By placing an order on the Website, you agree to be bound by these Terms. These Terms apply only to consumers purchasing products for personal use.
Company details and contact information are available on the Website.
In addition to these Terms, our Privacy Policy applies and explains how we collect, use, and protect your personal data.
To place an order, you must be at least 16 years old. If you are under 16 years of age, consent from a parent or legal guardian is required. You must also have the legal capacity to enter into binding agreements.
We reserve the right to update or modify these Terms at any time. However, the version of the Terms accepted at the time of your purchase will always apply to that order.
2. Orders and Contract Formation
By submitting an order, you are making an offer to purchase the selected products.
Once we receive your order, we will send an order confirmation by email. A binding purchase agreement is formed only when we have accepted your order and issued the order confirmation.
We reserve the right to reject or cancel an order in certain circumstances, including but not limited to:
- The product is unavailable or out of stock.
- Incorrect information has been provided.
- Payment cannot be processed.
- Fraudulent activity or misuse is suspected.
Products that are temporarily out of stock are not automatically reserved for future delivery. If a product becomes available again, a new order must be placed.
3. Product Information
We strive to ensure that all information on the Website is accurate and up to date. However, errors may occasionally occur regarding product descriptions, images, pricing, stock availability, or other content.
We reserve the right to correct errors, update information, and modify products or services at any time without prior notice.
Product images are provided for illustrative purposes only. Actual products, packaging, colors, or details may vary depending on the manufacturer or your display settings.
We are not responsible for information supplied by third-party manufacturers, suppliers, or service providers.
All content available on the Website, including text, graphics, logos, product information, images, trademarks, and design elements, is protected by intellectual property laws and may not be copied, reproduced, distributed, or used without our prior written consent.
4. Prices and Payment
All prices displayed on the Website are shown in Swedish Krona (SEK) and include applicable VAT unless otherwise stated.
Shipping charges and any additional fees are displayed separately during checkout.
The final price payable will always be shown before you complete your purchase and will also be included in your order confirmation.
While we make every effort to ensure pricing accuracy, obvious pricing errors caused by technical issues, system malfunctions, or typographical mistakes are not binding. If such an error occurs, we will contact you before processing the order.
Payment may be made using the payment methods available on the Website at the time of purchase. We reserve the right to change, add, or remove payment options without prior notice.
5. Promotions and Discount Offers
From time to time, we may offer promotions, discount codes, special offers, or limited-time campaigns.
Such offers are valid only during the period specified or while stocks last.
Unless explicitly stated otherwise, promotional offers cannot be combined with other discounts or campaigns.
Once a promotion expires, standard pricing and terms will apply.
6. Abandoned Shopping Cart Reminders
If you add products to your shopping cart but do not complete your purchase, we may send you a reminder email.
Such reminders will only be sent if:
- You are an existing customer who has not opted out of marketing communications; or
- You have consented to receive marketing messages from us.
You may unsubscribe from these communications at any time by following the instructions included in the email.
Please note that prices, promotions, and stock availability may change between the time items are added to your cart and when you return to complete your purchase.
7. Delivery
Orders are shipped using the delivery methods available during checkout.
Applicable shipping charges are displayed before the order is completed.
Estimated delivery times are shown on the Website and may vary depending on product availability, destination, and selected shipping method.
Unless otherwise agreed, delivery will be completed within 30 days from the date we confirm your order.
If a delay occurs, we will inform you as soon as reasonably possible.
Once your order has been dispatched, you will receive delivery information from the carrier regarding collection or delivery arrangements.
You are responsible for collecting your parcel within the timeframe specified by the carrier.
If a parcel is not collected and is returned to us, we reserve the right to charge an administrative fee of SEK 249 to cover return shipping and handling costs.
8. Right of Withdrawal
As a consumer, you have the right to cancel your purchase within 14 days of receiving the product, without providing any reason.
To exercise this right, you must notify us before the cancellation period expires.
You may inspect the product to determine its nature, characteristics, and functionality in the same way you would in a physical store. However, if the product has been used beyond what is necessary for such inspection, we may deduct an amount corresponding to any loss in value.
The right of withdrawal does not apply to:
- Custom-made or personalized products.
- Sealed goods that are unsuitable for return due to health or hygiene reasons if the seal has been broken.
- Products with a short shelf life.
- Sealed audio, video, or software products that have been opened.
- Digital content delivered electronically once delivery has begun with your consent.
Where a product is exempt from the right of withdrawal, this will be clearly indicated before purchase.
Returned goods must be sent back no later than 14 days after you notify us of your decision to cancel.
You are responsible for the return shipping costs and for the condition of the product until it reaches us.
Upon approval of the return, we will refund all payments received from you, including standard delivery charges where applicable.
Refunds will normally be made using the same payment method used for the original transaction.
We may withhold the refund until we have received the returned product or evidence that it has been sent back.
9. Extended Returns and Exchanges
In addition to your statutory right of withdrawal, we offer a 14-day return and exchange policy.
Products must be returned in substantially unchanged condition and in accordance with our return instructions.
The same return procedures described under the Right of Withdrawal section apply to exchanges and voluntary returns.
10. Product Warranties
Certain products may be covered by a manufacturer's warranty or another voluntary warranty.
Where a warranty applies, details of the warranty period and conditions will be provided alongside the relevant product information.
To make a warranty claim, valid proof of purchase must be provided.
Warranty terms may vary depending on the manufacturer and product category.
11. Complaints and Defective Products
If a product is defective or does not conform to applicable consumer protection laws, you have the right to submit a complaint.
Complaints must be made within a reasonable time after the defect is discovered or should reasonably have been discovered. Complaints made within two months of discovering the issue are generally considered timely.
Under Swedish consumer law, the right to complain about defects applies for up to three years from the date of delivery.
We recommend inspecting products immediately upon receipt and reporting any shipping damage directly to the carrier.
To submit a complaint, please contact our customer service team and follow the return instructions provided.
If your complaint is approved, we may:
- Repair the product.
- Replace the product with a new item.
- Offer a price reduction.
- Provide a full or partial refund.
If our inspection shows that the product is not defective under applicable law, the complaint may be rejected.
12. Governing Law and Dispute Resolution
If you have any questions regarding your order, returns, complaints, or other customer service matters, please contact us first so that we can assist you.
Consumers in Sweden may also submit disputes to the Swedish National Board for Consumer Disputes (ARN).
Consumers residing within the European Union may additionally use the European Commission's Online Dispute Resolution platform.
We follow ARN's recommendations where applicable.
Any dispute arising between businesses shall be settled by the competent Swedish courts.
These Terms shall be governed by and interpreted in accordance with the laws of Sweden.